Frank G. Jenkins

Fax: 814-286-1335

SUMMARY: Communications and administrative professional, with over eight years of multi-tasking office experience in diverse office environments and over 10 years commercial radio broadcast experience. Writer of commercial and promotional copy, newsletters and web content.

Education

Western Washington University, Bellingham, WA

Bachelor of Education in Speech Therapy and Elementary Education

Skagit Valley College, Mount Vernon, WA

Associates Degree in Liberal Arts

Professional Qualifications

Excellent communication skills as evidenced by:

· Wrote, proofread and edited training material, newsletters and web page content for a software company. Produced monthly corporate newsletter.

· Wrote and edited official correspondence in the U. S. Navy.

· Created, wrote and produced commercial, promotional and news copy for radio broadcast.

· Interviewing, listening and interpersonal skills developed during careers in radio advertising and retail sales.

· Completed journalism courses in high school, college and broadcasting school.

· Training and many years experience as a radio news director and radio announcer/personality.

Skilled in Public/Media Relations and Marketing:

· Developed advertising campaigns for diverse business clientele.

· Recommended marketing advertising strategies.

· Helped clients get the most value out of their exhibits at booth shows.

· Advised clients on how best to budget for multi-media advertising campaigns.

· Reported local and regional news in an unbiased, accurate manner.

Experienced in management and problem-solving:

· Supervised Training Office aboard one U. S. Naval ship and was the only enlisted personnel specialist (independent duty) on another ship.

· Managed all on-air personnel as radio Program Director.

· Prioritized and met deadlines in Naval administrative functions, as Customer Relations liaison/Accounts Receivable and in all aspects of radio career.

· Evaluated advertising needs and advised clients on the best use of advertising budgets.

Computer and office skills:

· Windows XP Professional, Publisher 2000, Word 2000, PowerPoint, Access, Internet.

· Keyboard or type 51 wpm.

· Operate most office machines (copier, fax, scanner)

· Experienced with several photo and digital video editing programs.

Work History

01/2006 – Present: Customer Service Support/Assistant to the Fiscal Director

Senior Resource Services Northwest, Kennewick, WA

Enter data for Meals on Wheels program and daily corrections to At Home Services time and mileage program. Maintain calendar for the Fiscal Director. Copy and distribute company forms and documents and distribute. Operate fax, enter data in company programs and maintain files using Microsoft Outlook and other programs.

08/2005 – 11/2005: Office Assistant

W. R. Wilkins Tax Accountants, Pasco, WA

Part-time, temporary Office Assistant. Took telephone messages and scheduled appointments. Greeted prospective and existing clients. Filed tax return records. Proofread and typed documents. Prepared and posted the mail.

2000 – 2004: Customer Relations/Accounts Receivable, Support Director

InStar Corporation, Kennewick, WA

Accounts Receivable, Contract Administration, Administrative Support, Customer Relations, Newsletter Creation, Switchboard Management, Multi-line Phones

Made successful career transition from commercial radio business and geriatric home caregiver to customer relations at a software company. Began as Support Director (switchboard operator) and was promoted to Customer Relations/Accounts Receivable. Significantly increased past-due collections by making collection calls and writing and sending correspondence relating to past-due accounts. Received payments and entered them into accounting program. Sold additional products and services. Audited client accounts for accuracy. Proofread, edited and wrote for corporate newsletter and web site.

· Served on corporate document editorial committee, proofreading and editing all user documents.

· Answered inbound calls, assisted customers with account information, placed orders, set up cases for appropriate support staff and assisted customers with technical support.

· Built rapport with customers, fellow employees and management through effective and precise communication.

1998 – 1999: Tri-Cities Radio, Kennewick, WA

Marketing Advisor. Sold radio advertising. Wrote and produced radio commercials.

1994 – 1998: Home caregiver to my mother, Manson, WA

1991 – 1994: KPQ Radio, Wenatchee, WA

Account Executive. Sold radio advertising to businesses. Wrote and produced radio commercials and promotional copy. Hosted live radio remote broadcasts from area businesses.